JUANNAONE

It is important that you read these Website Terms of Sale ("Terms of Sale") carefully before ordering any products from our Website ("Product(s)"). Together with our privacy policy and our Terms of Use below, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website or over the telephone.

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If you are under 16 years of age, you should always have the express consent of a parent or legal guardian before using the internet including this website.

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Availability of products and services

JuanNaOne’s products and services are available in many parts of the Philippines. However, the online services may describe products and services that are not available.

You are responsible for your devices and accounts.

You are responsible for any devices, software and services needed to use the online services. JuanNaOne’s does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for your use of the online services, including when we communicate with you by text, email or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You can only use one online services account and must keep your account information accurate at all times.

 

You purchase products directly from restaurants

When you use ordering, you submit orders directly to a participating restaurant and the contract for supplying the products will be between you and the restaurant that accepts your order. The restaurant where you collect your products is responsible for preparing the products and providing them to you. YOU FURTHER UNDERSTAND AND AGREE THAT YOU ARE PURCHASING DIRECTLY FROM RESTAURANTS (AND NOT JUANNAONE’S OR ANY OTHER MEMBERS OF THE JUANNAONE’S SYSTEM) AND THAT NEITHER JUANNAONE’S NOR ANY OTHER MEMBERS OF THE JUANNAONE’S SYSTEM HAVE ANY RESPONSIBILITY ARISING OUT OF OR RELATED TO ANY PRODUCTS THAT YOU PURCHASE FROM RESTAURANTS USING ORDERING.

 

About the prices in ordering

 Each restaurant independently determines its own prices and independently applies any additional taxes and fees as required by law.  Certain offers and pricing may not be available for all orders at all locations. In the event you discover an error in the price of a product charged to you, please contact the restaurant where you purchased the product to seek a refund of the difference

 

Paying for your order

You make your purchase when you complete your check in at a restaurant. When you complete your check in, you authorize the restaurant to process your order total (and if updated, your updated order total). The restaurant’s payment service provider will process your order total amount (and if updated, your updated order total amount) to the payment card you selected when you built your order. You may receive a notification within the ordering feature that the restaurant has accepted your order and is preparing it.  You own the products after you have collected them.

 

Cancelling your order, refunds and your consumer rights.

You have the ability to update or abandon your order at any time until you check in your order at a restaurant. However, once you complete your check in at a restaurant, you cannot cancel it. If you desire to seek a refund for any reason, including if the products are unsatisfactory or other reasons, please contact the restaurant where you purchased the product regarding any refund due to you. Your legal rights in this respect are not affected by anything in these terms.

 

How we communicate with you

Through the online services, you may opt in to receive emails, text messages to the mobile number you provide to us or push notifications from JuanNaOne. When you opt in to any of these types of communications, you understand and consent that that you will receive marketing, transactional and other messages from JuanNaOne.